Good resource planning is essential for getting the right number of agents to match your contact demand. It will minimise your organisation's personnel costs, provide the service that your customers demand and make your contact centre a better place to work. But, it can be difficult for small to medium size contact centres to plan resources well when capital expenditure, skilled planning personnel and IT resources are all in limited supply.

QPC provides 2 solutions that will make it easier for you to carry out resource planning efficiently and effectively within your small to medium sized contact centre:

IEX TotalView hosted - Available for up to 150 agents you can get all the advanced functionality that this leading workforce management system has to offer on a ‘per agent per month’ cost model to help you manage your capital expenditure better. As it’s a hosted solution we’ll also look after the system software and hardware for you on your site, or in our data centre, removing the costs and delays typically caused by training IT staff, implementing software/hardware, keeping this up to date and carrying out essential backups and maintenance. Our expert support and professional services around workforce management are also included in the package.

Workforce Dynamics managed and hosted - The QPC Workforce Dynamics managed solution provides all of the systems, processes and people that you need to carry out resource planning in your contact centre. As well as the benefits that a hosted service provides you will also get expert planning staff and processes without the headache of having to recruit, train, manage and retain this business critical team.