How it Works
The BTEC Career Path for Contact Centres offers organisations visible recognition of their employees' skills and knowledge through certification by recognised international body Edexcel, and also access to the innovative, relevant and current work based learning material through an LMS.
The BTEC Career Path Stages 1 to 3 use the BTEC online testing platform enabling online registration and subsequent online testing through a multiple choice test at the end of each stage. Following registration, learners are given individual access to the LMS containing the support material.
Having completed the LMS modules and attended the facilitated workshops (in-house or external), learners are eligible to undertake the multiple choice test using the BTEC online testing platform. Achievement of the relevant stage test is recognised by the issue of a BTEC qualification at Stages 1 and 2 and a BTEC Career Path Certificate at Stage 3.
Process Overview
- Learners are registered for the stage they wish to take using the Edexcel ExamManager. Following test entry, non-personal information is passed to the LMS to allow access by the learner.
- The learner, by accessing the LMS, works through the modules within the chosen stage supported by coaching and workshops.
- When appropriate, the learner is entered for the relevant test, attends the test centre and undertakes the multiple choice test in accordance with the BTEC Online Testing Procedure.
- Successful completion of the online test will trigger the printing of the qualification for return to learner through the registering centre.