products & services
Workforce management
IEX TotalView &
Workforce Dynamics
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
Introduction

BTEC Career Path
> Stage 1
> Stage 2
> Stage 3
> Stage 4
> How it works
> Coaching & workshops
> Partner support

QPC Results
> Results Sales
> Results Service
> Results WFM

Workforce Management 123
> Course detail
> Booking form

Resource Planning -
intraday management
> Course detail
> Booking form

Resource Planning 456
> Course detail
> Booking form
QPC Integration
Data exchange, capture and reporting systems
QPC MIS
Contact routing and ACD management information systems
Services & support
Quorum user groups
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Coaching and Workshops
Our training teams have many years experience of providing both facilitator and employee training within contact centre and customer service environments. They provide effective and efficient coaching and workshop support so that your employees and your business get the most from your investment in the BTEC Career Path.