We understand the importance of MIS as a vital tool for contact centre managers, supervisors and team leaders. It allows them to set service level objectives, measure performance and identify and respond to potential problems in real time. The use of MIS solutions developed by QPC, benefits customers, employees, the contact centre and the organisation as a whole.

QPC provide three MIS systems to help organisations gain and understand business critical information from their ACD and contact routing platforms:

QPC pRo100 MIS - the QPC contact centre management information system for the Siemens Realitis switch.

QPC FeatureNet MIS - the QPC contact centre management information system for the Nortel DMS-100 Meridian Digital Centrex switch. The MIS is distributed in the UK by BT.

CTIA - a powerful reporting information system for organisations using Cisco ICM or the Genesys framework. The CTIA MIS gives unsurpassed access and display of granular information using CTI data. It can be used as a highly flexible single point of management information access for complex environments with multiple sites and ACD / contact routing platforms. Alternatively it can be used to generate better reporting for organisations with simple one site one platform operations.