QPC has been at the forefront of contact centre innovation for more than 20 years. From voice, to emerging, multi-channel technologies, the company has long led a worldwide debate on the challenges facing customer experience practitioners, and created pioneering solutions to overcome them.

QPC Advantage

Improve customer experience, identify and halve unnecessary contacts with QPC Advantage. QPC Advantage will enable you to gain the deeper understanding of the “why” without the need to replace or undo all the work you’ve done to date. QPC Advantage solution is complimentary to your existing VoC software & strategy but crucially provides you with the missing link you seek today.
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Interactive Intelligence

Offering a comprehensive range of deployment configurations and integrated support applications, a QPC partnership ensures a beneficial solution design and successful deployment of your Customer Interaction Centre solution. Interactive Intelligence, delivers an all-in-one solution that unifies communications, information, and business processes throughout your organisation.
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HP’s WFO intelligent modular product suite for multichannel contact centres delivers advanced Workforce Optimisation that can be deployed across global, multi- and single-site contact centres. HP’s Workforce Optimisation solution includes fully integrated tools for strategic planning, workforce management, call recording, coaching and eLearning, interaction analytics, surveying, and more.
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QPC Desktop

Collect and report information and triggers from any agent desktop application for better individual performance management, business process optimisation and to easily overcome issues with server side system integration.
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Teleopti WFM

Innovative, robust, and intuitive; Teleopti WFM is a workforce management system designed to meet the resource management challenges faced in increasingly complex multi-site, multi-skill, and multi-media contact centres.

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Latest Blog

Service Desk helps Teleopti WFM become stellar!. Autumn 2015 blog series: “Workforce Management in the making – how’s it done and who’s behind it all?” – Number 4 of 5 postings. Stay tuned weekly! Maureen Lundgren Gomes: Like…... Read More →
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